General
Can I have a sofa/chair made with my own fabric?
Yes, we accept fabric chosen by you. The quantity and specifications will be given by us. It should also reach us by the date specified by us so as not to delay the delivery,
Can I be certain that the colour of my sofa/chair will match the swatch exactly?
Not always – slight variations are normal. Lots can differ in shade and tone but very slightly, and from time to time the swatch that we send out might come from different lot to that which is used on your sofa.
You do send fabric swatch samples?
Yes we can send fabric watch samples on request.
Do you have a shop/studio/showroom somewhere?
You are welcome to visit our factory cum studio cum show space at Faridabad on prior appointment, Monday- Friday between 10.00 am – 6.00pm.
Orders
How can I place the order?
You can get in touch with us at contact@mangrove.in or call us at +91 9560900949
Delivery
What are you delivery charges?
The delivery charges will vary as per the product size and weight. And also the city to be delivered added on to the charges are as per actual.
Where do you deliver to?
We deliver to all major cities across India.
Returns
My order arrived damaged/defective, I want to have it repaired, what is the process?
We are really sorry if your product arrived damaged. We do our best packaging but sometime damage can occur in transit. If the product was damaged during transport we will take it upon ourselves and have it replaced or repaired. Please make sure you make us aware of the damage at the time of delivery. Once you have signed for an item on delivery it cannot be replaced.
Can I return furniture and other large items at your store?
All our products are custom made to order. We do no except any returns. However we always insist for a final inspection before we dispatch the products.
Product Handling
What do I need to take into consideration while unpacking?
You needn’t worry, our team will deliver and unpack for you.
How will my item be packaged?
We at Mangrove take great care to ensure robust and efficient packaging using high quality packaging material and techniques.
